The Customer Might Not Always Be Right

One of the most unnecessary, yet unavoidable bills the average household has is for television. The relationship between consumer and TV provider is a highly dynamic love-hate relationship. We feel obligated to stay up to date on the news to see what is going on in the world, and we enjoy watching our comedy, sports, and reality shows when we can. Of course, it is nice to have additional perks like high definition, recording capability, and the ability to record and rewind what we watch. What we do not appreciate is being cheated out of fair service and suffering hidden fees.

It is a feeling millions of DIRECTV subscribers can identify with after using said services. California customers decided several years ago that enough was enough; they united to sue the company for their part in causing these fees to go into effect. However, it does not appear the…



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