Education Secretary Betsy DeVos and the Trump administration reportedly is planning to reorganize the beleaguered $1.3 trillion student debt program.

About 42 million Americans currently have federal student loans, and borrower complaints have reported poor customer service, unexpected delays, and lost paperwork, CNN Money recently reported. 

For years, defaults have mounted despite the improving U.S. economy and the money invested in collecting education debt, Bloomberg reported.

“These issues can extend their repayment time and increase how much they end up paying off” over the long run, CNN Money reported.

“Unfortunately, borrowers continue to report difficulties and setbacks as they try to work with their servicers to manage their loan debt,” said Consumer Financial Protection Bureau Director Richard Cordray in a statement last month.

The Trump administration plans to offer an exclusive contract that will give one company the right to service billions of dollars of outstanding federal student loans now